Frequently Asked Questions

Check most frequently asked questions here, if you still need help then please contact us at info@walkoffaithapparel.com. This text can be changed by going to Design & Settings > Global Settings > Intro Text.

Payments

Walk Of Faith Apparel, does not accept returns. All items purchased, are final sale. Thus we cannot offer returns. This includes holiday sales, site-wide or product specific flash sales, and items purchased using sale codes. Requests for exchanges, reports of errors or damaged items, or any other requests for order changes must be made within 3 business days of the delivery date. NO EXCEPTIONS. Please be sure to make sure you have ordered the correct size BEFORE checking out.

EXCHANGES

Will be subject to a processing fee of $15 per item. Please email us at wofapparel.customerservice@gmail.com in order to receive exchange instructions. To be eligible for an exchange all items must be unworn and unwashed without body odor or fragrance. If 15 days have passed since your purchase, we will not be able to process an exchange or refund.

If an exchange is approved please mail items back to the address listed on your package for return. Make sure to include your order number and email address letting us know if it's a return due to defects or an exchange. 

Once your return/exchange is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. As long as it's unworn and free of odor there should not be an issue

I RECEIVED A DEFECTIVE/WRONG PRODUCT

We apologize for the mix-up and want to ensure you get the right item as quickly as possible! Feel free to send us an email at walkoffaithapparel.customerservice@gmail.com. to notify us of the mix up. Please provide your order number, name, and email used on the order. Make sure to specify your concern: opriginal product ordered as well as the actual product you received including the style/design, color, and size. Please attach a picture of the product(s) showing the mishap. Example: showing the defect, the size, or wrong item.

All wrong orders we send out will be corrected.

COLOR DISCLAIMER

Due to the variation in monitor settings, Walk Of Faith Apparel makes no guarantees regarding color matches of product.

Note that like-named colors used by various apparel manufacturers/brands/styles (i.e. Navy, Navy Blue, Dark Navy etc.) are not necessarily an exact shade match to each other or to any of the Walk Of Faith Apparel thread guide options.

Fabric colors represented on computer monitors may vary due to variations in computer screens, resolution, color, tone or any other display settings.

DISCOUNT CODES

If you forget to add a discount code during promotional periods, we cannot adjust the price. Please make sure all your information is accurate before submitting your order, including your discount code.

Only ONE discount code can be applied per order.

This applies to Free Shipping discount codes as well. 

 

SHIPPING

Due to products being made to order, orders will take 2-4 weeks to process and ship. If your order takes more than 4 weeks to ship you will refunded 100% of your shipping cost. This policy begins 24 hours after your order is place and processed.

For International shippping please allow an addition 7-21 business days. 

Orders placed on the weekend and holidays are processed on the next business day.

MY ORDER SAYS DELIVERED BUT I HAVE NOT YET RECEIVED IT, WHAT SHOULD I DO?

We are not repsponsible for any packaes once they leave our facility. USPS is responsible for the delivery of the package. In the event there is an issue with an item showing delivered, in transit, etc. We recommend contacting your local post office

SHIPPING ADDRESS ISSUES

Walk Of Faith Apparel WILL NOT BE HEALD LIABLE for any shipping address discrepancies which includes lost, stolen, misplaced, or incorrectly delivered shipments.

It is the customers responsibility to provide the correct information before submitting their order. If the shipping or product information provided is incorrect or incorrectly entered at the time of purchase we are not able to make changes.

DELIVERY FAILED

If your order is returned to our facility by USPS due to any address discrepancies you will be completely refunded.

WHY IS MY ORDER STILL IN "PRE-SHIPMENT"?

Tracking numbers are sent to your email as soon as your order's label is printed. This means that the shipping process has begun and your tracking number will update as soon as USPS scans your order in. This does not mean your order is lost, it is uncommon for any order to remain in pre-shipment for multiple days. Please only contact us about this if your order has surpassed the estimated time for shipment.

If you do not receive an email from Walk Of Faith Apparel within a few hours of placing your order, be sure to check your personal spam folder. Alternatively, the email address may have been spelled incorrectly.

If you are still unable to locate the confirmation email for your order, please email wofapparel.customerservice@gmail.com

Dont worry!

In order to get your items to you as quickly as possible, we went on and shipped what we had on hand at the warheouse, you will have already received an email stating a partial shipment has gone out. We will ship the remaining order soon. We'll be sure to send you the other tracking information as soon as possible.